Tuesday, June 2, 2020 1:03

Hewlett Packard Enterprise – Senior Collection Analyst with German Language

Posted by on Friday, February 21, 2020, 23:31
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Scurta descriere a companiei

At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.


Education and Experience Required:
• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 2-4 years of experience in collection / customer service.

Knowledge and Skills Required:
• Excellent written and verbal communication, negotiation, and conflict resolution skills.
• Fluency in English and German language
• Basic accounting knowledge.
• Problem solving skills.
• Basic computer skills.
• Prioritization skills.
• Basic understanding of risk mitigation
• Influencing skills
• Excellent customer skills and incredible focus on trust and credibility to influence action


Senior Collection Analyst with German Language

Job Description:
Senior Collections Analyst

• Follows standard collection strategies, may exercise independent judgment to customize to the customer environment, with longer follow up time and focus on building customer relationships
• May act as resolver for designated self-resolving accounts
• Identify appropriate customer contacts to obtain payment or identify and resolve issues
• Proactively make regular contact with customers via phone or email
• Respond and follow up promptly on customer requests or issues
• Build and maintain internal HPE (sales, credit, order management, etc.) and external customer relationships
• Learn customer infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
• Document all collections activities and key customer payment behavior details in designated system/local files following standard commenting procedures
• Forecast month-end/quarter end aging results for assigned portfolio.
• Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates
• Advise the Credit Analysts, Sales, Account Management teams on collection risks
• Lead communication with a key customer portfolio developing trusted relationship

Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration – building long term relationships with our customers, our partners and each other

Bias for action: We never sit still – we take advantage of every opportunity

Innovators at heart: We are driven to innovate – creating both practical and breakthrough advancements

What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values.

At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.


Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Article source: https://www.hipo.ro/locuri-de-munca/locuri_de_munca/141673/